Navigating customer relations has always been a tricky endeavor, and 2020 has only made that more challenging. How your contact center team copes with the added stress of the pandemic can affect their well-being, which ultimately can affect your business operations. It is critical that you recognize what stress looks like, take steps to build up your customer service team’s resilience, and help them manage stress.
Join us as we welcome Jenna Holtzman, M. Ed., Board Certified Behavioral Analyst, alongside Emily Gray, VP, Customer Success, for a conversation on best practices and tips to maintain and improve mental health and wellbeing during stressful times.