DRIVE SALES AND CUSTOMER SERVICE PERFORMANCE


PlayVox is a Workforce Engagement Platform for Contact Centers

PlayVox unifies Training, Coaching, Performance management, Collaboration, Incentive programs and Recognition.

gamification contact centers

Gamify Your Entire Call Center with PlayVox


Customer Success

Callzilla’s President, Neal Topf, explains the use of the PlayVox gamification system in the contact center and how agents, supervisors and customers have benefitted from its implementation.

Founded in Miami, Florida in 2005. Today, Callzilla is headquartered, managed, and operated in Miramar, Florida (Metro Miami) and Callzilla’s contact center facilities are located in Bogota, Colombia and are 100% owned and operated by Callzilla.

Founded in Miami, Florida in 2005. Today, Callzilla is headquartered, managed, and operated in Miramar, Florida (Metro Miami) and Callzilla’s contact center facilities are located in Bogota, Colombia and are 100% owned and operated by Callzilla.

In the first six months with PlayVox, we went from 40% of our employees performing in the top Performance Quartile to 70%.
— Neal Topf, President, CallZilla
Gamification: A New Approach to Tracking and Improving Agent Performance

Gamification: A New Approach to Tracking and Improving Agent Performance

PlayVox is unique in that it is a new player in the market that is currently working as a stand alone solution. It was founded to assist outsourcers with improving agent attrition
— Aphrodite Brinsmead. Senior Analyst in the Customer Interaction team at Ovum