WHO WE SERVE

Contact Centers and BPOs

PlayVox helps BPO executives and client management to drive operational excellence. 

 Sales and Service

PlayVox helps sales and service executives
to improve the customer experience.

 Vendor Management

PlayVox helps vendor managers to drive consistency and improve SLAs across all outsourcing vendors in one place.

TRUSTED BY

ALL YOUR CALL CENTER 
PRACTICES IN ONE PLACE

PlayVox consolidates all your call center practices such as: quality, training, coaching, performance management, recognition, incentive programs and team communication in one place.

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Still using spreadsheets to manage your call center? Level Up, manage your call center from one platform instead a bunch of isolated tools.

Quality

Evaluate agent-to-customer interactions across multiple channels; Calls, Emails, Live Chat or Social Media.

Learning

Distribute content in minutes, create courses and quizzes to assess knowledge and keep your employees engaged with social and collaborative learning.

Performance

Agent and team leaders performance is pulled into one easy-to-use interface. It's displayed so that call center staff and executives can easily see how they're performing, and how they can improve.

Coaching

Target skills development to ensure your people are consistently up-to-date. Deliver customizable coaching forms and dynamic goals straight to the frontline.

Rewards

Send digital gift cards to recognize employee accomplishments. Motivate your sales and service teams with over 240 consumer brands including Amazon, Starbucks, Nike, Target and others. Total fulfillment of credit distribution and redemption.

Recognition

Transform your employees into an engaged community, aligned and focused on providing great customer experiences. Share victories using customized badges and karma points.

Surveys

Collect and analyze employee surveys and provide an easy way for your executives to review and gain insight into the organizational sentiment and feedback themes.

Analytics

Analyze performance, training, coaching, quality, employee engagement and customer experience data in one place.

Team Communications

Allowing agents and team leaders to connect, engage and work efficiently across the organization to drive better customer experiences.

BUSINESS IMPACT