Are your agents providing a great customer experience?

Evaluate the quality of your customer interactions to coach, train, and motivate your agents to improve the customer experience. All-in-one place.

Connect your CRM, Telephony or Helpdesk systems

Still using spreadsheets to manage
your call center workforce? 

At PlayVox, we believe that it’s possible to run a call center operation without the need to use dozens of spreadsheets or multiple platforms and softwares. We believe in a holistic and unified approach to manage a call center workforce.

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Quality

Evaluate how agents interact with your customers with QA scorecards

Training

Train, coach and develop the skills of your agents

Performance

Empower your agents to achieve performance with personalized dashboards

Voice of the customer

Deliver customer feedback immediately to agents after every contact

Motivation

Recognize your team for performance, quality and customer satisfaction achievements

Team communication

Connect, engage, share knowledge and motivate call center employees to work efficiently.

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THE END OF SPREADSHEETS
IN THE CALL CENTER

At PlayVox, we believe that it’s possible to run a call center operation without the need to use dozens of spreadsheets or multiple platforms and softwares. We believe in a holistic and unified approach to manage a call center workforce.

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Manage and engage your call center workforce from one unified platform

Quality

Evaluate agent-to-customer interactions across multiple channels; Calls, Emails, Live Chat or Social Media.

Learning

Distribute content in minutes, create courses and quizzes to assess knowledge and keep your employees engaged with social and collaborative learning.

Performance

Agent and team leaders performance is pulled into one easy-to-use interface. It's displayed so that call center staff and executives can easily see how they're performing, and how they can improve.

Coaching

Target skills development to ensure your people are consistently up-to-date. Deliver customizable coaching forms and dynamic goals straight to the frontline.

Rewards

Send digital gift cards to recognize employee accomplishments. Motivate your sales and service teams with over 240 consumer brands including Amazon, Starbucks, Nike, Target and others. Total fulfillment of credit distribution and redemption.

Recognition

Transform your employees into an engaged community, aligned and focused on providing great customer experiences. Share victories using customized badges and karma points.

Surveys

Collect and analyze employee surveys and provide an easy way for your executives to review and gain insight into the organizational sentiment and feedback themes.

Analytics

Analyze performance, training, coaching, quality, employee engagement and customer experience data in one place.

Team Communications

Allowing agents and team leaders to connect, engage and work efficiently across the organization to drive better customer experiences.

BUSINESS IMPACT