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5 Key Service And Support Center Trends
The Reshaping of the Contact Center
Five service trends are driving the need for greater employee and customer engagement.
This report unpacks these trends, provides ways to address them, and helps your service center evolve through them so it can become stronger than ever.
What’s Inside
Economic pressures, low unemployment, and ever-rising customer expectations are driving five key trends in service and support centers everywhere.
- Doing more with less
- Low consumer tolerance for poor service
- The disconnect between agents and managers about returning to the office
- Employee engagement becoming a critical need
- Supporting a diverse, intergenerational workforce