Focuses on the critical role of internal communications in delivering superior customer service. It discusses tools and strategies that can enhance collaboration and information sharing among team members.
Vinted Improved Team Satisfaction With Visibility and Enhanced Communication Vinted is a platform dedicated to facilitating the buying, selling, and…
Customer service technology that delivers measurable, positive results starts with people—not technology. According to Gartner research published in the Harvard…
The perception of a contact center agent merely answering inquiries is prevalent, yet it marks the initial stage of what…
For anyone asking, “What is workforce management?” there’s never been a better time to understand—and turn up—its power to transform…
In today’s hyper-competitive world, where companies are constantly searching for an edge that sets them apart from the competition, it’s…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.