The essentials for you to build an efficient omnichannel QA program that is cost-effective, and also brings out the best in your agents and cultivates connections to your customers in a more timely, convenient, useful, and meaningful way.
Things you'll learn:
· Omnichannel service and how you can benefit
· Factors to consider before creating your first quality assurance program
· How to build your omnichannel quality assurance program
· Creating consistency across channels