21 Interview Questions to Help You Hire the Perfect CX Candidate
The ultimate goal for contact centers is to provide top-notch customer service — and it starts with hiring the right people. Playvox is here to help by providing you with 21 essential questions to ask during an interview.
Asking the right questions during an interview leads to gathering valuable information about each candidate and building a strong customer service team. It’s important to figure out if a candidate has the right personality, work ethic, and skillset before hiring them. By following our interview guide, you’ll find the ideal customer service candidate for your contact center.