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21 Interview Questions to Help You Hire the Perfect CX Candidate

The ultimate goal for contact centers is to provide top-notch customer service — and it starts with hiring the right people. Playvox is here to help by providing you with 21 essential questions to ask during an interview.

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21 Interview Questions to Help You Hire the Perfect CX Candidate

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Asking the right questions during an interview leads to gathering valuable information about each candidate and building a strong customer service team. It’s important to figure out if a candidate has the right personality, work ethic, and skillset before hiring them. By following our interview  guide, you’ll find the ideal customer service candidate for your contact center.