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5 Key Service And Support Center Trends

The Reshaping of the Contact Center

Five service trends are driving the need for greater employee and customer engagement.

This report unpacks these trends, provides ways to address them, and helps your service center evolve through them so it can become stronger than ever.

5 Key Service And Support Center Trends

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What’s Inside

  • Doing more with less
  • Low consumer tolerance for poor service
  • The disconnect between agents and managers about returning to the office
  • Employee engagement becoming a critical need
  • Supporting a diverse, intergenerational workforce