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Improving the Contact Center Agent Experience with a Hybrid Workforce

Looking for ways to improve the agent experience in your hybrid workforce? We’ve got 9 tips to keep everyone in your contact center engaged and happy.

As your company transitions to a hybrid workforce, it’s now more important than ever that you stay engaged with your contact center agents. While working from anywhere has its advantages, it makes it extra challenging to manage your team and ensure they’re happy. Test out these ideas to support your agents, increase your retention rates, and improve customer satisfaction.

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Improving the Contact Center Agent Experience with a Hybrid Workforce

What’s Inside

  • How using a cloud-based workforce engagement management solution supports remote agents
  • How to stay engaged with your remote workforce
  • Managing remote training and offering positive coaching feedback
  • Using gamification and rewards to engage agents
  • How to use important metrics to improve your agent performance