Free Guide

The Ultimate Support Tagging Taxonomy Guide

How to build a rock-solid tag taxonomy so you can get deeper and more actionable customer insights than ever before

Every support ticket leaves a trail of insight. While most support teams tag tickets to track contact reasons and customer issues, very few have a solid taxonomy which leads to inaccurate reporting. This guide provides an introduction to different types of tag taxonomies, step-by-step directions for creating your own taxonomy, a free tag taxonomy template, and more!