Voice of Support: How to be Heard Across Your Organization
10 customer support leaders weigh in with practical tips
We all know Customer Support contributes to revenue. And, yet, it’s often the least recognized department. But that doesn’t have to be the case. Based on interviews with ten customer support leaders, this ebook shares proven techniques to empower your team, templates to make your life as a support leader easier, and practical advice to ensure business leaders pay attention to the voice of the customer.
- Insider stories from experts at companies like Printify and Fullscript
- Templates you can use to make life as a customer support leader easier
- Tips on dealing with everything from imposter syndrome to ticket tagging
- The tricks other customer support leaders use to make sure business leaders listen to the voice of the customer