Bring Playvox WFM and QM efficiency right into Salesforce
Playvox WFM for Salesforce provides AI- driven forecasts & schedules for all of your Salesforce channels (voice, email, chat, etc.). Get real-time visibility into your operations within your Salesforce Console. Install Playvox WFM here
Playvox QM for Salesforce connects your user and omnichannel interaction data, and provides a unified QM solution that includes evaluation, coaching, and gamification. Install Playvox QM here
Deliver consistent CX in one platform
Integrate Playvox and Salesforce to easily staff and evaluate your chat, email, support tickets, and voice interactions in one spot. Put the right team members with the right skills in the channels your customers demand.
Get more efficient in every area of your operations
React to changes in your omnichannel contact center instantly by moving agents where they’re needed most. Help agents improve the service and experience they provide with relevant coaching in the moment to keep customers coming back.
Lower recruiting, onboarding, and planning costs
Use automated forecasting and scheduling to get your staffing right every day and avoid unnecessary hiring and training costs. Reduce manual WFM processes to let your team leaders focus on their high-priority work.