Bring Playvox WFM and QM efficiency right into Salesforce
Manage all your workforce and quality operations easily. Keep costs down with smarter forecasting, scheduling, and reporting. Put a stop to costly CX issues by taking real-time action to coach, train, and motivate agents.
Deliver consistent CX in one platform
Integrate Playvox and Salesforce to easily staff and evaluate your chat, email, support tickets, and voice interactions in one spot. Put the right team members with the right skills in the channels your customers demand.
Get more efficient in every area of your operations
React to changes in your omnichannel contact center instantly by moving agents where they’re needed most. Help agents improve the service and experience they provide with relevant coaching in the moment to keep customers coming back.
Lower recruiting, onboarding, and planning costs
Use automated forecasting and scheduling to get your staffing right every day and avoid unnecessary hiring and training costs. Reduce manual WFM processes to let your team leaders focus on their high-priority work.
