Ensure the best customer engagement on your chat and messaging by implementing an Agent Optimization Suite.

Our Intercom integration helps your team:

Filter most important chats and messages

Evaluate customer interactions.

Choose the kinds of chats and messages to evaluate.

Filter by:

  • Call duration
  • First resolution time
  • ReplyTime
  • Status
  • Priority
  • among many others.


Identify customer service problems.

Generate reports based on evaluations results.

Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Based on specific customer interactions in their evaluation results.

Build real time collaboration around customer service teams to keep all stakeholders actively engaged in the quality assurance process.


Our Zendesk Chat integration helps teams:

To find more about Zendesk visit:
www.zendesk.com

Trusted by companies of all sizes.

Why complicate your Quality Assurance process?

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