Why complicate your Quality Assurance process?
We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*
Schedule a product demo
Evaluate customer interactions.
Choose the kinds of chats and messages to evaluate.
Generate reports based on evaluations results.
Identify areas in which your agents need to improve and give them visibility of their results.
Based on specific customer interactions in their evaluation results.
Build real time collaboration around customer service teams to keep all stakeholders actively engaged in the quality assurance process.