7 Coaching Techniques to Manage Difficult Call Center Employees
We have all been there. Dealing with the employee who can spot a loophole in an HR process a mile…
We have all been there. Dealing with the employee who can spot a loophole in an HR process a mile…
It’s no secret that delivering outstanding customer experience (CX) and employee experience (CX) are intrinsically linked. Yet contact centers continue…
Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that…
We have all had days in our professional careers where we felt we had too much work and not enough…
Leading a contact center workforce with agents whose ages vary widely can be a challenge. You know it, and your…
Lately, it seems companies are increasingly focused on the happiness of their employees. It’s with good reason — fulfilled and…
If you work in a contact center, you know all too well the problem with employee morale. Between the long…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT