Bridgepointe partners with the world’s leading CCaaS Suppliers to provide a thorough market analysis of the most powerful and cost-effective next-generation Contact Center platforms for your business. They’ve helped hundreds of enterprises make the transition to CCaaS and CX platforms by focusing on the people, the processes and the technology which create the greatest operational efficiencies and most valued business outcomes. Partnering with Playvox has allowed Bridgepoiunte to accelerate these transitions and continue their commitment to providing customer best in class solutions throughout their CX Technology stack.
Playvox Workforce Engagement Management (WEM) provides the tools and flexibility to meet the evolving demands of modern customer service. Whether it’s managing tickets, automating workflows, or engaging with customers in real-time, leverage technology that works for you and with you with a flexible and intuitive platform that manages the needs of today, and the challenges of tomorrow.
Deliver a seamless experience and engage customers on the channel of their choice, all while leveraging AI-driven and automated solutions to manage operational efficiency, and keep costs to a minimum. With Playvox WEM you can:
- Forecast and schedule multi-step interactions across all channels with accuracy. This includes voice, chat, email, and social media.
- Get real-time operational visibility and manage changes for your staff as your volumes shift.
- Measure experience and easily coach to improve performance, while also motivating and engaging employees through gamification.
Effortlessly predict your customer service contact volumes and deliver exceptional customer experiences by leveraging existing historical and real-time data to better plan for absence and shrinkage. Move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner. Adjust your plan when assumptions change and easily
About Bridgepointe Technologies
Bridgepointe Technologies is a leading tech advisory firm that helps mid-market and enterprise companies transform their technology investments into unrivaled business results. Over the past 20 years, Bridgepointe has worked with over 12,000 companies to help them evaluate, implement and manage tech solutions to save money and increase ROI. The firm offers a full range of strategic solutions and services, including Lifecycle Management and Customer Experience.
Learn more about Bridgepointe here