Eliminate the barriers between people and technology with Broadvoice and Playvox WFM

Broadvoice CCaaS is a cloud-native contact center as a service (CCaaS) solution that is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect. When you integrate Broadvoice and Playvox WFM together you create a fully connected, AI-driven experience that will personalize and optimize customer interactions


Playvox Workforce Management (WFM) ROI Calculator

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With Playvox WFM integrated with Broadvoice you can:


  • Accurately forecast and schedule omnichannel conversations
  • Handle synchronous and asynchronous workloads seamlessly, in an omnichannel environment
  • Account for the multiple steps it takes to resolve inquiries in your forecasting
  • Get visibility to real-time data in seconds, not minutes
  • Leverage built-in, flexible, long-term Capacity Planning with the ability to adjust assumptions as needed, and easily share for collaboration

About Broadvoice

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.

Learn more about Broadvoice here


Playvox WFM allows for easier, more effective work
for every employee, everywhere.