Leverage an Integrated, AI-powered Contact Center with Dialpad and Playvox Workforce Engagement Management (WEM)
Dialpad helps you build better customer relationships and improve agent workflows with AI-enabled features including real-time transcriptions, real-time coaching, and a unified platform & interface for both voice and digital interactions. Playvox is a cloud-native, digital-first workforce engagement management suite, that allows you to navigate the growing complexity inherent in planning, forecasting, scheduling your workforce, and measuring customer experience.
Together, Dialpad and Playvox’s AI-powered Workforce Management (WFM), enables your contact center to seamlessly forecast, schedule, and report on agent productivity in a single place. Even better, our combined solution was built for the digital interactions common in contact centers today
Trying to plan capacity 12 months out across all your channels? No problem! Predict your customer service contact volumes with ease and deliver exceptional customer experiences. Move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, that lets you leverage twelve months of historical data to better plan for absence and shrinkage. Adjust your plan when assumptions change and easily collaborate with other stakeholders to ensure an accurate plan.
You can learn more about the Dialpad and Playvox WFM integration here
With Dialpad and Playvox Quality Management (QM), you can integrate agent performance and customer activity. With Playvox Quality Management Solutions, you can measure experience and easily coach to improve performance, while also motivating and engaging employees through gamification. Our integrated solution lets you drive better experiences, while also empowering and engaging agents to help retain staff.
You can learn more about the Dialpad and Playvox QM integration here
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Visit dialpad.com to learn more.
Learn more about Dialpad here