Scale Experiences Without Increasing Costs by Integrating Freshworks with Playvox Workforce Engagement Management (WEM)
Freshworks for CX creates experiences that delight customers. Empower your customer with freedom of choice and equip your agents to create lifelong customers at scale. When integrated with Playvox WEM, you see better customer outcomes and more engaged employees.
Leverage technology that works for you and with you, with a flexible and intuitive platform that manages the needs of today, and the challenges of tomorrow. Whether it’s managing tickets, automating workflows, or engaging with customers in real-time, Freshworks integrated with Playvox WEM provides the tools and flexibility to meet the evolving demands of modern customer service.
Deliver a seamless experience and engage customers on the channel of their choice, all while leveraging AI-driven and automated solutions to manage operational efficiency, and keep excessive costs to a minimum. With Playvox WEM integrated with Freshworks you can:
- Forecast and schedule multi-step interactions across all channels with accuracy. This includes voice, chat, email, and social media.
- Get real-time operational visibility and manage changes for your staff as your volumes shift.
- Measure experience and easily coach to improve performance, while also motivating and engaging employees through gamification.
Struggling to plan for capacity twelve months out? No problem! Predict your customer service contact volumes with ease and deliver exceptional customer experiences. Move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, enabling you to leverage twelve months of historical data to better plan for absence and shrinkage. Adjust your plan when assumptions change and easily collaborate with other stakeholders to ensure an accurate forecast and schedule.
Freshworks Inc., (NASDAQ: FRSH) creates business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AIboosted products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and Twitter.
Learn more about Freshworks here