Accelerate Your Technology Transformation by Leveraging Playvox from Intelisys
How business communicates, collaborates and operates has forever changed. Intelisys helps accelerate the future of contact center technology by providing access to the hardware, software, connectivity, and cloud services businesses need to support the hybrid workplace of the future. By partnering with Playvox, Intelisys can ignite these transitions and continue their commitment to providing the right solutions for their CX Technology stack.
Playvox provides AI-infused solutions that power exceptional experiences for customers. Playvox Workforce Engagement Management helps customers manage operations efficiently to save hours on manual processes and unnecessary labor costs.
Bring out the best in your employees so they can deliver for your customers. From your agents and quality analysts to workforce schedulers and management, Playvox has the tools and real-time intelligence you need to manage contact center operations more efficiently and increase customer retention. With Playvox WEM you can:
- Reduce costs though AI-driven forecasts and schedules, while monitoring your workforce in real time, saving hours on manual tasks.
- Real-time data and self-adjusting algorithms continuously improve scheduling accuracy and reduce staffing costs.
- Manage customer service quality cost-effectively as you scale with an integrated and comprehensive QM solution.
- Drive continuous team improvement with automated coaching sessions based on actual results.
- Playvox’s built-in Capacity Planner allows you to adjust your plan when assumptions change and easily collaborate with other stakeholders to ensure an accurate forecast and schedule.
Learn more about Intelisys, a ScanSource company here
About ScanSource, Inc.
ScanSource, Inc. (NASDAQ: SCSC) is a leading hybrid distributor connecting devices to the cloud and accelerating growth for customers across hardware, SaaS, connectivity and cloud. ScanSource enables customers to deliver solutions for their end users to address changing buying and consumption patterns. ScanSource sells through multiple, specialized routes-to-market with hardware, SaaS, connectivity and cloud services offerings from the world’s leading suppliers of point-of-sale (POS), payments, barcode, physical security, unified communications and collaboration, telecom and cloud services. Founded in 1992 and headquartered in Greenville, South Carolina, ScanSource was named one of the 2023 Best Places to Work in South Carolina and on FORTUNE magazine’s 2023 List of World’s Most Admired Companies. ScanSource ranks #817 on the Fortune 1000.
For more information, visit www.scansource.com.
Intelisys, a ScanSource company, is a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. Intelisys is committed to serving the needs and accelerating the success of the industry’s top-producing telecom sales agents, IT Solution Providers, VARs, MSPs, and integrators, as they leverage the power of recurring revenue in their businesses. For more information, visit www.intelisys.com.