Solve Your Biggest Workforce Challenges with Keyrus and Playvox WFM
Artificial intelligence (AI) provides a real-time understanding of customer needs. And, customers that engage across multiple channels with a business spend more than single channel customers. Finding ways to efficiently manage operations using AI and automation, and meeting customers’ omnichannel experience expectations are critical to remaining profitable as a company.
We can help. Keyrus is a cloud analytics consulting partner and a Salesforce Service Cloud top System Integrator (SI). Pairing deep expertise in cloud migrations, DevOps, and cybersecurity, Keyrus has a unique focus on data and analytics.
Leveraging Keyrus with Playvox WFM gives you the insight needed to solve your biggest workforce challenges. Keyrus provides an enterprise view of your most important workforce data that will optimize operations and customer experience, saving both time and money, while also driving customer retention and revenue growth.
Playvox WFM is an AI-driven solution, built for the proliferation of digital channels. With Playvox WFM you can:
- Forecast and schedule multi-step interactions across all channels with accuracy. This includes voice, chat, email, and social media.
- Get real-time operational visibility and manage changes for your staff in real-time as your volumes shift.
- Leverage our out-of-the-box integration and get your questions answered with our industry expertise supporting and maintaining integrations.
Extend your short-term forecasting and move away from a single annual plan. Enjoy the ability to model various scenarios with Playvox’s built-in Capacity Planner, enabling you to leverage twelve months of historical data to better plan for absence and shrinkage. With Capacity Planner, you can adjust your plan with assumptions change and easily collaborate with other stakeholders to ensure an accurate plan.
Keyrus is a global consultancy that develops data and digital solutions for performance management. Combining business and technical expertise, we help companies like yours uncover the most value possible from data while optimizing digital strategy and customer experience.
Learn more about Keyrus here