Simplify Your Sales & Service Operations with Natterbox and Playvox Workforce Management (WFM)
Maintaining operational excellence, reducing costs, recruiting, hiring, and onboarding can be overwhelming, especially when you add delivering exceptional customer experiences on top of this already long list.
Natterbox is an AI-powered contact center solution that enhances customer experience, improves agent efficiency, and drives revenue growth. By integrating Natterbox with Salesforce, your sales and service teams can work more efficiently and effectively. And when you add Playvox WFM, you will have the insight needed to solve your biggest workforce challenges.
Playvox is a cloud-native, digital-first workforce management solution, that lets you navigate the growing complexity inherent in planning, forecasting, and scheduling your workforce – with an AI-driven WFM solution. Playvox WFM enables customers to accurately forecast and schedule their omnichannel business, while accounting for the multiple steps it may take to resolve inquiries.
Our real-time insights are delivered in seconds, not minutes, giving you the ability to adjust at the speed of your business. Understand productivity across your organization to address issues fast, so your customer experience remains exceptional.
Long-term capacity planning is a breeze with Playvox’s fully integrated Capacity Planner. Predict your customer service contact volumes with ease and deliver exceptional customer experiences. Move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, letting you leverage twelve months of historical data to better plan for absence and shrinkage. Adjust your plan when assumptions change and easily collaborate with other stakeholders to ensure an accurate plan.
Natterbox, is a native Salesforce contact center solution that helps businesses create connected, frictionless customer experiences that deliver wow moments at scale. We help you make every conversation meaningful by delivering hyper-personalized CX journeys that surpass all expectations. By combining AI-powered technology with human touch, you can gain unrivaled efficiency, while still not compromising on trust and CX. Today’s innovative, global businesses like Alo Yoga, Groupon, TGI Fridays, and Virgin Wines rely on Natterbox to make data-driven decisions resulting in increased revenue and exceptional customer satisfaction. Don’t just spark conversations, have conversations that spark. Learn more and request a demo at www.natterbox.com.
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