PlayVox's Pricing Models

Starter Plan
Streamline your
QA Process

per user per month*
(Annual contract)
per user per month*
1 integration (Helpdesk, CRM, phone, chat)
Interaction Filters
QA form builder (unlimited scorecards)
Side by side ticket grading
Role-specific reports
Data exports
OAuth via Google
Customer success and product training
Learn moreRequest a Free Trial

Professional Plan
Scale and advance your QA Process

per user per month*
(Annual contract)
per user per month*
All starter features +
Quality calibration
Automated workload assignment
Advanced reporting
1 on 1 and in bulk Coaching
Unlimited integrations
OKTA and Onelogin integration
SAML single sign on
Multi-site Management
1 Add-On**
Learn moreRequest a Free Trial

PlayVox Suite
Tools for the entire agent life-cycle
and QA process

per user per month*
(Annual contract)
per user per month*
All professional plan features +
All Agent life-cycle tools:
Learn moreRequest a Free Trial
*Users are defined as: Administrators, Team Leaders, Quality Analysts and Agent
PlayVox's Add-Ons**
Our Add-Ons are not available for the Starter Plan, they can be purchased individually for other plans.
Pricings are per user, per month.
Measure customer service KPIs
Learning management system for customer service
call center recognition ideas

Performance $10
per user per month

Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. With Performance you can track your agents’ KPIs and measure the impact of your QA process and customer service team.

Learning $5
per user per month

Provide your customer service team with all the educational information they need in a didactic and participative way. Send your agents targeted trainings and encourage them to learn with PlayVox's lightweight LMS.

Motivation $5
per user per month

PlayVox motivation is a place where agents are rewarded with points based on their Quality, Coaching, Performance, Learning and overall PlayVox results, as well as give your team members recognitions for their achievements

PlayVox Pricing Explanation

Starter Plan
Streamline your QA process

Quality assurance software for customer service solve customer service problems

Integrations: Integrate your CRM or service software and easily bring your customer interactions to PlayVox.
Interaction Filters: Create filters to easily find tickets according to your evaluation preferences.
QA Form Builder: Create and personalize QA forms in minutes.
In-Ticket Grading: Evaluate using your scorecards while simultaneously viewing or listening to a particular interaction.
Role-Specific Reports: Generate reports by agents, analysts or teams based on your evaluation results.
Custom Notifications: Quickly escalate relevant evaluation results with other members of your team. Decide which members of your team you want to share results with.
Data Exports: Export your data as CSV.
Customer Success and Product Training: PlayVox offers customer success and product training to all our customers in order for you to get the most out of your product!
OAuth via Google: Sign into PlayVox using your Google credentials.

Professional Plan
Scale and advance your QA Process

Starter Plan Features and:

Quality Calibration:
Identify Quality Analysts outliers and 'calibrate' the team to use the same scoring standards.
Automated Workload Assignment: Simplify your workloads by automatically assigning your QAs random customer interactions for QA review.
Advanced Reporting: Generate multiple kinds of reports to access detailed analytics and easily identify areas in which your team needs to improve upon.
PlayVox Coaching: Solve and improve issues in: CX, CSAT, quality, behavior, compliance, soft skills, customer experience, among many others.
Unlimited integrations: Integrate PlayVox with multiple customer service software. Chose from our current integrations list.
OKTA, Onelogin and SAML: PlayVox integrates with Okta Cloud Connect and Onelogin for a fast and free single sign-on. No more password reset fiascos.

call center quality and coaching for customer service agentscustomer service data and analytics
customer service quality, coaching, LMS, performance and engagement
PlayVox Suite
Tools for the entire agent life-cycle

Professional Plan Features and:

With the PlayVox Suite you can: Identify customer service issues by monitoring customer interactions and measuring your most important KPIs, immediately train and coach your agents to correct the issues identified, and reward or recognize your agents for their good performance. 

+ PlayVox Performance 
+ PlayVox Learning
+ PlayVox Motivation