Coach a high performing team in real time
at the point of need.
Coaching sessions tailored for
Streamline with coaching templates
Pick a template and send targeted learning sessions to help agents improve call handling, CSAT, NPS, compliance, behaviors or other areas of the business.
Effortlessly track team improvement
Develop coaching cards with goals and completion dates for easy management
Managers and evaluators can track coaching session progress and agent improvement over time with agent and team leader dashboards.
Individual or team coaching sessions
Assign coaching sessions to individuals or the whole team
Support team development through sessions that address overall team performance issues or target improvement areas unique to individuals.
Coaching opportunities on auto-pilot
Get automated coaching recommendations based on agent results
Use quality evaluation scores and performance results to identify knowledge gaps and receive automated coaching recommendations to more quickly improve agent performance.
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