Playvox Coaching

Drive continuous agent improvement

Solve and improve issues in: quality, behavior, compliance, soft skills, customer experience.

Trusted by leading brands worldwide.

Coach a high performing team in real time
at the point of need.

Coaching sessions tailored for
customer service

Streamline with coaching templates

Pick a template and send targeted learning sessions to help agents improve call handling, CSAT, NPS, compliance, behaviors or other areas of the business.

Effortlessly track team improvement

Develop coaching cards with goals and completion dates for easy management

Managers and evaluators can track coaching session progress and agent improvement over time with agent and team leader dashboards.

Individual or team coaching sessions

Assign coaching sessions to individuals or the whole team

Support team development through sessions that address overall team performance issues or target improvement areas unique to individuals.

Coaching opportunities on auto-pilot

Get automated coaching recommendations based on agent results

Use quality evaluation scores and performance results to identify knowledge gaps and receive automated coaching recommendations to more quickly improve agent performance.

Explore our other products
Improve the coaching experience with the add-on: Motivation.
Playvox 2020. +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085
[WEBINAR] Building the Ultimate Customer Service Workforce - Train, Motivate & Empower Agents
Register now!