Solve and improve issues in: quality, behavior, compliance, soft skills, customer experience.
Pick a template and send targeted learning sessions to help agents improve call handling, CSAT, NPS, compliance, behaviors or other areas of the business.
Managers and evaluators can track coaching session progress and agent improvement over time with agent and team leader dashboards.
Support team development through sessions that address overall team performance issues or target improvement areas unique to individuals.
Use quality evaluation scores and performance results to identify knowledge gaps and receive automated coaching recommendations to more quickly improve agent performance.