Playvox Coaching

Improve agent performance through coaching

Solve and improve issues in: quality, behavior, compliance, soft skills, customer experience.

Trusted by leading brands worldwide.

Coach a high performing team in real time
at the point of need.

Coaching sessions tailored for
customer service

Streamline with coaching templates

Pick a template and send targeted learning sessions to help agents improve call handling, CSAT, NPS, compliance, behaviors or other areas of the business.

Effortlessly track team improvement

Develop coaching cards with goals and completion dates for easy management

Managers and evaluators can track coaching session progress and agent improvement over time with agent and team leader dashboards.

Individual or team coaching sessions

Assign coaching sessions to individuals or the whole team

Support team development through sessions that address overall team performance issues or target improvement areas unique to individuals.

Coaching opportunities on auto-pilot

Get automated coaching recommendations based on agent results

Use quality evaluation scores and performance results to identify knowledge gaps and receive automated coaching recommendations to more quickly improve agent performance.

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Playvox +1 (415) 854 - 3801 /
530 Lawrence Expy #905 Sunnyvale, CA 94085
[Live Webinar] Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience - Tuesday, Sep. 21 at 11:00 am EDT
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G2's Spring 2021 Grid Report is out and Playvox has been named a leader in customer service software – again!
Download the Grid Report