Playvox Learning supports engaging, effective, easy to create and manage training lessons
for customer service teams skill and knowledge development
Whether teams need training on soft skills, product knowledge, support, or compliance, easily create learning micro-sessions or entire courses with quizzes to check comprehension.
Track training session completion by individual or team, including individual and team scores. View a calendar of upcoming course completion dates to make sure your training plan stays on-track.
Easily find courses based on category, skill and topic. Enroll one person or an entire team with a couple of clicks to give teams only the training they need.
Encourage agents to refresh their skills or explore other areas of the business to broaden their knowledge and performance for more complex customer inquiries.