Playvox Learning is designed for customer service operations, making it easy to train teams, create courses and track performance.
Whether teams need training on soft skills, product knowledge, support, or compliance, easily create learning courses or learning paths with quizzes and comprehension checks.
Add comprehension checks inside activities and quizzes inside courses to validate learning effectiveness.
Track learning achievements by learner, course completion, Learning Path completion and activity.
Easily classify courses and learning paths based on skill and topic. Enroll one person or an entire team with a couple of clicks to give teams only the training they need.
Encourage agents to refresh their skills or explore other areas of the business to broaden their knowledge and performance for more complex customer inquiries.
