Real-time data and self-adjusting algorithms are used to continuously improve scheduling accuracy and reduce staffing costs. Synchronous and asynchronous workloads are seamlessly handled for omnichannel environments.
Receive schedule shortcoming alerts to balance staffing with desired customer experience levels.
Use real time data from phone, chat, social media and ticketing platforms to monitor schedule adherence and occupancy throughout the day. Avoid over-scheduling to reduce costs and under-scheduling to maintain customer service levels.
Drill-down reports provide insight into key measures — punctuality, adherence, occupancy, service levels, workstreams/queues, schedule tasks, forecasts, and more.
Playvox Workforce Management powered by Agyle Time is easy to integrate. This add-on fits organizations with 50+ seats that use modern, cloud-based contact center platforms.