Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation – whether your teams are in the office or working remotely.
Schedule a DemoCreate scorecards in minutes, filter interactions by key criteria and conduct quality assurance evaluations across voice, chat, and support tickets for remote agents, eliminating manual processes and spreadsheets.
Create learning sessions in minutes with multimedia content and conduct self-paced online training for remote agents, no instructor needed. Tie learning sessions to QA evaluations and automatically send training sessions for agent development.
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