Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation – whether your teams are in the office or working remotely.Schedule a Demo
Create learning sessions in minutes with multimedia content and conduct self-paced online training for remote agents, no instructor needed. Tie learning sessions to QA evaluations and automatically send training sessions for agent development.See Special Offer
''Sutherland and Playvox are partners and we have realized that without the Playvox platform and utilizing a remote workforce we would not be as successful.''
“Timely feedback. This is why I love Playvox, we're able to deliver timely feedback across all of our vendor partner sites based on delivering QA feedback right away and the way that works is once an individual completes an accurate evaluation inside Playvox that evaluation is sent directly to the agent through email.”
7 Essentials To Managing Remote Call Center Agents
Call Centers, Don’t be Afraid of Work From Home Programs
10 Reasons Why You Should Have a Remote Customer Service Strategy
Engage Work At Home Staff With These 5 Best-Kept Secrets
Why is it important to have a flexible customer service program in place during times of crisis?