The Power of Recognition in the Workplace
Recognition in the workplace goes beyond acknowledging your agents for their hard work. Recognition is a work culture that can…
Navigating the Future of Healthcare: The Tech-Powered Patient Journey
In the smart city of the future, you can book medical appointments through your phone virtual assistant. You will have…
The Future of Customer Service: AI and Human Collaboration
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service —…
Adapting To A Global Workforce: Managing Remote Teams Effectively
While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe…
Evolution of Quality Management: From Compliance to Customer-Centric
Ask people to name three companies known for their customer-centric approach to business, and there’s a good chance some common…
Gamification in the Workplace: More Than Just a Contest
There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick…
Workforce Optimization: What It is and Why You Need It
Warren Buffet said “It takes 20 years to build a reputation and five minutes to ruin it. If you think…
The QM Success Blueprint Ebook Variant 1
Free eBook The QM Success Blueprint: Improve & Monitor Your Contact Center Agents Quality Assurance Managers play one of the…
5 Ways AI and Automation Can Improve Your QM Processes
You can’t go a day (or maybe even an hour) without stumbling across the term “artificial intelligence” or “AI.” Across…
The Role Of Employee Self-Service In Workforce Management
When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can…
