Turnover Costs: 10 Ways To Turn Over A New Leaf
More than four years after the global shutdown caused by the COVID-19 pandemic, it would be reasonable to think the…
Creating a Culture of Continuous Learning
Are you maximizing the potential of continuous learning in your contact center? Find out in this article! We’ll explore the…
Customer Experience
Customer Experience Book a personalized demo with a Playvox expert What is Customer Experience? Customer experience (CX) is defined as…
Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications
Freshworks customers can access Playvox’s suite of AI-powered workforce engagement solutions to forecast workloads and better manage their workforce SUNNYVALE,…
Automated Quality Management: More Than Just Scoring
AI has been quietly knocking on contact center doors for years. But in 2023, with the thunderous buzz around ChatGPT…
Leverage AI and automation in the most complete support platform with Intercom and Playvox Workforce Engagement Management (WEM)
Leverage AI and automation in the most complete support platform with Intercom and Playvox Workforce Engagement Management (WEM) AI and…
Playvox Announces Annual Partner of the Year Awards for Workforce Engagement Management Solutions
Salesforce, Dialpad, Gladly, Neuraflash, and Bridgepointe recognized for CX SUNNYVALE, Calif., March 12, 2024 — Playvox, the leading provider of…
The Role of AI in Streamlining Quality Management Processes
One thing that’s certain is change. This definitely applies to customer needs and preferences, and contact centers are constantly striving…
The Future Of Workforce Engagement: How To Integrate AI
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable…
Playvox Partners with Intelisys to Bring WEM Solutions to Market
New alliance adds Playvox to Intelisys portfolio Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact…
