Webinar Teamwork Makes the Dream Work: Empowering Agents Within the QA Process In many customer service organizations, quality assurance remains the ever-present boogie man to your agents. Since quality assurance programs tend to pinpoint what agents did wrong, they can be a scary experience. So, how do we squash these fears? Simple: Empowering the agent…
Webinar Pandemic Pressure: 20 Tips to Help Your Customer Service Teams Cope with Stress Navigating customer relations has always been a tricky endeavor, and has only made that more challenging. How your contact center team copes with the added stress of the pandemic can affect their well-being, which ultimately can affect your business operations. It…
Webinar Building the Ultimate Customer Service Workforce: Train, Motivate, and Empower Agents In an era where the customer is king, customer service agents are your most important resource. It is more important than ever to evaluate, improve, and inspire agent performance. To ensure you are providing the ultimate customer experience, it is vital to have…
Webinar Keeping Score: How We Increased CSAT 13% in 90 Days With Improved QA Scorecards Your contact center agents are working hard during these trying times, and they seem to be doing a great job managing a mountain of customer interactions while providing good customer service. But do you have all the information you need…
Webinar Trust the Process: How to Reduce Subjectivity in Your QA Program Subjectivity is at the heart of great customer service quality assurance programs. Yet, this simple objective is often difficult to achieve. Even with a strong scorecard system, QA programs always seem to start off inherently subjective. But what if there was a way…
Webinar Work From Home: 10 Lessons to Elevate Remote Agent Experiences Remote work is anything but a novel concept. The COVID-19 pandemic has simply made it a trending topic. It’s easy to feel bombarded by the average run-of-the-mill tips and best practices circulating on the web. But, we have a few new insights to share….
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.