Webinar
Best Practices in Managing Productivity with WFM
Thursday, June 29 at 2:30 PM EST
Join Julia Webb, Senior Manager, CX Strategy & Operations, from Angi, to discuss how they are leveraging workforce management (WFM) to manage productivity. Angi has successfully removed the forecasting and scheduling function from their BPO partners, and driven schedule and adherence accountability with these partners as a result.
You’ll Learn:
- How to optimize staffing within complex organizations through schedule optimization and agent accountability
- How to respond quickly to volume changes in your business
- How to take greater control of your SLAs
Your Hosts:
Donna Lightfoot
Product Marketing Manager, Playvox
Julia Webb
Senior Manager, Customer Strategy & Operations, Angi
Join the Webinar!
Join us live on Thursday, June 29 at 2:30 PM EST . If you can’t make it at that time, be sure to register so we can send you the full webinar recording.