Building the Agent Experience Innovation Center

Improving agent experience in your company could seem challenging and expensive, but focusing on empowering your team and fostering ideas and collaboration will be the first step to achieving your goals. From enabling empowerment, gamification, and learning strategies to supporting your team in times of change, how your agents experience their day-to-day can make a difference in customer service.

Join our webinar with Dan Smitley, LinkedIn Top Voice in Workforce Management, where we will discuss how WFM and agent experience impact customer experience and help you create a cost-effective future for your business. 

You will learn:

• The ways agent experience improves customer experience 
• How leaders play a crucial role in enhancing agent experience
• Essential elements to build and innovate the agent experience in your contact center

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