Coaching: Tips and Tricks to Make it Effective

In your contact center, high performing and engaged teams are built and strengthened over time through consistent coaching, mentoring, and clear communication. The best way to coach agents is through measurable actions and trackable progress. Join us to learn how you can improve your own coaching practices and ensure you’re creating a culture of quality management.

You’ll Learn:

  • The characteristics of a good leader
  • What makes coaching successful
  • How to build trust, mentor for performance, and avoid conflict

Your Hosts:

Coaching: Tips and Tricks to Make it Effective

Kristyn Emenecker

Chief Product & Strategy Officer, Playvox

Chief Product and Strategy Officer, Kristyn Emenecker, is a leading voice in the workforce enablement and contact center industry. When she’s not cooking up new product solutions for Playvox customers, you can find her whipping up something delicious in the kitchen or doing the mom thing as an advocate for kids with hearing loss.

Coaching: Tips and Tricks to Make it Effective

Jennifer Waite

Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.