Coaching: Tips and Tricks to Make it Effective
In your contact center, high performing and engaged teams are built and strengthened over time through consistent coaching, mentoring, and clear communication. The best way to coach agents is through measurable actions and trackable progress. Join us to learn how you can improve your own coaching practices and ensure you’re creating a culture of quality management.
- The characteristics of a good leader
- What makes coaching successful
- How to build trust, mentor for performance, and avoid conflict
Chief Product & Strategy Officer, Playvox
VP of Product Marketing, Playvox