Customer Service Technology: Intelligent Tools, Augmented Agents & Enhanced Experiences

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become just as important as Customer Experience (CX) to the success of the organization. This has propelled conversations about the future of work, employee engagement and empowerment to the forefront of customer service strategies. Central to these strategies is the role of technology. In this webinar, discover how leaders are driving a new era of contact centers – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success.

You will learn:

• Empower Your Agents: Access a new era of contact centres where agents have access to the information that they need to deliver more contextual experiences, and customers get solutions to their problems at a faster pace. 
• The Future of Work: Discover how a coalition of artificial intelligence and automation can support and enhance the existing customer service team to improve efficiency & reduce resolution times whether in the office or working remotely. 
• Friends Not Foes: Through a cohesive blend of human empathy & technology solutions, discover how customer service teams can thrive, drive growth and boost retention when humans and technology work in harmony.

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