Customer Spotlight: Maximizing Agent Investment with WFM at Angi

Join us to learn more about Angi, and hear from Rob Lajeunesse, Director of CX Strategy and Operations, about how he has improved productivity using real-time data and automated forecasts and schedules.

You will learn:

• How to drive accountability with outsourced agents and gain granular insights into productivity
• How combining improved intraday forecasting with productivity gains can help your organization realize optimal investments in external agents
• 3 key metrics to drive success in optimizing BPO productivity

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