Do More with Less and Improve Your CX

In today’s economy, customer experience leaders face more challenges than ever before. From skyrocketing recruiting costs to increased pressure to retain good agents and from ensuring the right agents are available at the right time to understanding the dynamics of your forecast and schedule – it is a struggle to stay ahead of it all.

You will learn:

• Lower recruiting costs, speed up on-boarding training and engage agents more effectively
• Get the metrics that matter from your customer-facing teams 
• Ensure you have the right agent responding to your customers at the right time

Your Hosts: