WFM: Why Spreadsheets Are So Over
Wednesday, June 14 at 2:00 PM EST
Spreadsheets were positioned as optimal solutions for contact centers serving one channel of customer communication with agents that are only trained for that channel. Those days are over. Join us to discuss the top five reasons why spreadsheets are no longer an effective tool for forecasting and scheduling. We will also discuss best practices in moving away from spreadsheets and how you can easily show return on your workforce investment.
- Why spreadsheets are not effective for forecasting and scheduling
- How to evolve your business beyond spreadsheets
- How to build a business case for a WFM solutionX
VP, Product Marketing
Product Marketing Manager, WFM
Join the Webinar!
Join us live on Wednesday, June 14 at 2:00 PM EST. If you can’t make it at that time, be sure to register so we can send you the full webinar recording.