Your most important Help Scout conversations, quality assurance scorecards, automatic workload assignment and data-driven reports in one centralized place.

Our Help Scout integration helps teams:

Filter and evaluate your most important customer conversations

Create customized filters to choose the type of interactions you want to evaluate. PlayVox lets you create filters by:

  • Subject
  • Email
  • Body
  • Status
  • Number
  • With attachments
  • Tags
  • Mailbox nam

Create and personalize scorecards

Create scorecards to evaluate your customer conversations and generate reports to identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Transform your QA process and centralize all your quality operations.

To find more about Help Scout visit:

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Why complicate your Quality Assurance process?

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