Our ServiceNow integration helps teams:

Create filters to evaluate their most relevant tickets

Filter your ServiceNow calls, emails and chats... And evaluate only the ones that are most important to your customer service.

With our ServiceNow integration you can filter tickets by:

  • Incident
  • Short description
  • Description
  • Predicted
  • Dispute
  • Customer notes
  • Impact

  • Priority
  • Category
  • Subcategory
  • Status
  • Contact type
  • Assigned to
  • Resolved by
  • Opened by
  • Incident owner
  • Subcategory
  • Customer user id
  • Customer LTV
  • Customer tier

See what’s happening

Generate reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.

Give your team real-time feedback

Work collaboratively with your team by allowing them to discuss evaluation results with our built-in collaboration messaging.

Our ServiceNow integration helps teams:

To find more about ServiceNow visit:
‍www.servicenow.com

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