Playvox is a Quality Assurance Software that lets you have total control of your service quality by evaluating your calls to identify customer service problems.

Our Talkdesk integration helps teams:

Create filters to evaluate your most relevant calls

Filter your Talkdesk calls and evaluate only the calls that are most important to your customer service.

With our Talkdesk integration you can filter calls by:

  • Talk time
  • Wait time
  • Hold time
  • Abandon time
  • Disposition code
  • Agent voice rating
  • Among other filters used in Talkdesk

Give your team real-time feedback

Work collaboratively with your team by allowing them to discuss evaluation results with our built-in collaboration messaging.

See what’s happening

Generate reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.

Our Talkdesk integration helps teams:

To find more about Talkdesk visit:
www.talkdesk.com

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