Provide superior customer service at a lower cost by integrating Amazon Connect with Playvox WFM

Amazon Connect is a strategic technology partner of Playvox with a deep level of integration between the two “born in the cloud” platforms running on AWS.

Amazon Connect

Improve agent productivity and customer experience across voice and digital channels with the all-in-one, AI- and ML-powered contact center with Playvox and Amazon Connect.  Integrate our WFM solution which is purpose-built to get operations under control — quickly and efficiently. 

Playvox Workforce Management (WFM) ROI Calculator

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Playvox WFM is built for the proliferation of digital channels common in today’s contact centers, With Playvox WFM integrated with Amazon Connect you can:

Amazon Connect

Forecast and schedule multi-step interactions across all channels with accuracy. This includes voice, chat, email, and social media.

Get real-time operational visibility and manage changes for your staff in real-time as your volumes shift.

Amazon Connect

Amazon Connect

Leverage our out-of-the-box integration and get your questions answered with our industry expertise supporting and maintaining integrations for customers.

Predict your customer service contact volumes with ease and deliver exceptional customer experience. And, move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, enabling you to leverage twelve months of historical data to better plan for absence and shrinkage. With Capacity Planner, you can adjust your plan with assumptions change and easily collaborate with other stakeholders to ensure an accurate plan.

Amazon Connect
Amazon Connect

About Amazon Web Services

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit www.amazon.com/about and follow @AmazonNews.

Playvox WFM allows for easier, more effective work
for every employee, everywhere.