Season 2
EPISODE 1
Recession-Proof Your Customer Service with Scott Prater
Scott Prater, Senior Vice President at PPT Solutions, wants to help you recession-proof your customer service department.
On The Masters of Support Podcast, he shares the things that can help future-proof your business: being on the cloud, having the right AI tools, understanding your customer experience, and more.
Speakers:
Scott Prater
As PPT Solutions’ Vice President of Technology, Scott brings over 30 years of experience in various roles including 16 years working with customer service technologies. He began his career in the space and defense industry and has brought the same focus and precision required to launch a satellite with him to successive key leadership roles in customer service and IT.
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Transcript
VG: Hey everyone, welcome back to Masters of Support. I am your host, Vanessa Gates. And today with me, I have Mr. Scott Prater. He is the Senior Vice President of Technology at PPT solutions. Scott, thank you for being here with me today. SP: It’s great to be here live from Myrtle Beach, South Carolina. VG: Let’s take a minute before we get started, if you could go ahead and to share with me who PPT Solutions is, you know, what do you do with the organization? And how does PPT Solutions service the CX industry? SP: So I’m the Senior Vice President of Technology, so I’m front and center with with all our technology partners, as well as just big roles to keep my pulse on the technology industry. Understand what’s out there with what emerging trends are and to help our customers. So when you hear PPT The first thing you think is PowerPoint. Now we’re not a PowerPoint company, we’re actually stands for people process and technology. At a core, we started as a contact center consulting firm. So all we do is contact center. You know, typical things that you see in the space…. Read more
