Quality Assurance for Zendesk: Improve Your CX With QM
Are you looking for quality assurance for Zendesk? We all know the importance of good, consistent customer service. In a…
22 Customer Service Interview Questions You Need To Be Asking
The first step to providing excellent customer service and CX is to hire the right people for the job. As…
How to Handle the Top 10 Customer Service Complaints
Customers today have higher expectations than ever. And customers with complaints reach twice as many people as customers who are…
11 Soft Skills For Customer Service Teams That Make Customers Happy
Soft skills are often underrated when it comes to contact centers and customer service teams. This is likely because soft…
How Quality Management Can Help Improve Your Customer Experience
What is quality management, and why is it essential for your contact center? Quality management (QM) is one of the…
How To Manage A Heavy Workload Effectively Without Increasing Staff
We have all had days in our professional careers where we felt we had too much work and not enough…
Top 5 Preferred Customer Service Channels
Improving customer support in your contact center begins with being active on your customers’ preferred customer service channels. It’s all…
7 Common Customer Service Complaints And How You Can Address Them
The old adage “The Customer is King” is even more true today than it has been in the past. The…
5 Things To Know Before Creating A QA Monitoring Program
Creating an efficient Quality Assurance monitoring program requires solid strategies. With the right plan in place, you can build a…
9 Quality Analyst Skills To Look For When Hiring For Your Support Team
Managing a contact center comes with a slew of day-to-day challenges. Empowering agents and satisfying customers, all while maintaining exceptional…
