Playvox is the leader in contact center quality assurance

The top rated Workforce Engagement Management to evaluate, improve, and inspire agent performance

It’s no secret why Playvox is the leader in customer service software. With our all-in-one Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Workforce Management, Voice of the Customer, and Agent Motivation software, we equip businesses with the tools to improve CX and revenue generation.

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Playvox’s G2 Rankings

Not only is Playvox the top rated Quality Assurance software for contact centers, we also scored highest for:

  • Best Usability
  • Best Meets Requirements
  • Best Relationship

How We Stack Up

G2 scores products in the contact center quality assurance software category based on data sourced from product reviews and data aggregated from online sources and social networks.

Playvox is a high-performing leader in the contact center quality assurance software category.

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Our Biggest Wins

95%
Ease of Use

From quality assurance automation, better training and onboarding, easy KPI tracking, flexible scorecards, and so much more, we’re like cruise control for your customer service operations.

97%
Quality of Support

We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.

95%
Meets Requirements

We know how frustrating is it when a purchase does not work out as planned. We listen carefully to your needs and ensure our product is able to meet your requirements and exceed your expectations.

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Why Our Customers Love Us

As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values - they inform how we interact every single day with our customers.

Don’t just take our word for it. Read what our customers have to say.

"As a customer support agent, getting ranking from Playvox really helped me improve my skills. It's also super simple to use. The insights provided are great and you can also communicate with your team. Absolutely love that there is a coaching section, as well as a weekly report card. This allows me to check my efficiency, performance, and how my TL believes I can improve on the project."
Darryl L

"I like the design. It's simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user's perspectives."
Waqas D.

“Really good and clear information. Easy to gain new skills and get better at work! Like a game!”
Monika P.

View Our G2 Reviews

We Celebrate Our Customers’ Success

How a Gaming Company Decreased their AHT from 12 to 14 minutes to under 10

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How a Travel Company Raised CSAT Scores 17% in Less Than One Year

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How Car-sharing company gains consistency in its Evaluations across its BPO contact centers.

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