How to Measure Contact Center Agent Productivity and Five Ways to Boost It
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of…
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of…
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures…
Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their…
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. They’re…
EPISODE 7 Flexibility Isn’t Just for Yoga: Why Contact Center Agents are Demanding Remote Work Remote work has quickly become…
The road to the contact center of the future is winding and uncertain. Flexibility, though, is the key to a…
In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. There was a…
The requirement to provide a better customer experience while improving agent productivity and controlling costs is paramount in contact centers…
Coaching your contact center agents on their performance can either fill everyone with dread or be a productive activity that…
Donuts in the breakroom, water cooler talk, lunch chats with teammates—they’re the little things that make going back to work…