Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management….
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management….
Contact center agent attrition can be as high as 38% — and it’s not hard to understand why. An agent’s…
Webinar Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience While we all navigate an ever-changing…
In recent years, the contact center industry has undergone a significant transformation, with remote work becoming increasingly prevalent. A recent…
In today’s fast-paced contact centers, empowering agents is crucial for delivering exceptional customer service. Effective coaching techniques can transform your…
Customer service technology that delivers measurable, positive results starts with people—not technology. According to Gartner research published in the Harvard…
Contact Center AI Book a personalized demo with a Playvox expert More frequently, businesses are turning to artificial intelligence (AI)…
Are you willing to give your contact center agents a daily reminder to join a meditation class? Will you provide…
Webinar Five Tips To Help Find Hidden Costs in Your Contact Center Time well spent powers exceptional organizations. Investing in…
FREE EBOOK Learn How AI Can Elevate Your Customer Service to New Heights Reimagine Your Contact Center: AI-Powered Strategies for…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers