Connecting Contact Center Technologies to Benefit Customers and Agents
EBOOK Connecting Contact Center Technologies to Benefit Customers and Agents Customer service teams can’t deliver exceptional experiences if they’re drowning…
EBOOK Connecting Contact Center Technologies to Benefit Customers and Agents Customer service teams can’t deliver exceptional experiences if they’re drowning…
Let’s confess — we’ve all nodded off during on-demand remote training sessions. The recorded talking-head, one-to-many format is a surefire…
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management….
EPISODE 2 Service Agent Retention: How Contact Centers Can Retain Their Agents The Great Resignation. The Great Reshuffle. The Big…
Contact center agent attrition can be as high as 38% — and it’s not hard to understand why. An agent’s…
Employees today have more choices and flexibility about where and when they do their jobs. While working from anywhere has…
Webinar Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience While we all navigate an ever-changing…
During the COVID-19 pandemic, workforce management became an area of intense focus and accelerated innovation. Human resources teams at companies…
The perception of a contact center agent merely answering inquiries is prevalent, yet it marks the initial stage of what…
There is nothing easy about being a customer service agent in a contact center. In their fast-paced world, every interaction…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT