Five Coaching Tips For Contact Center Agents that Work
Coaching your contact center agents on their performance can either fill everyone with dread or be a productive activity that…
Coaching your contact center agents on their performance can either fill everyone with dread or be a productive activity that…
Donuts in the breakroom, water cooler talk, lunch chats with teammates—they’re the little things that make going back to work…
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s…
FREE EBOOK Improving the Contact Center Agent Experience with a Hybrid Workforce Looking for ways to improve the agent experience…
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re…
FREE EBOOK 5 Key Elements for Contact Center Agent Optimization Strategy Customer service agents are the core of contact center…
Delivering outstanding customer care and experiences is a number-one priority for many C-suite executives and business leaders. But finding and…
In a Deloitte survey, contact center leaders named customer experience (CX) and cost control as the top strategic priorities. These…
FREE EBOOK Top Tips for Engaging and Motivating Agents The keys to agent retention? Celebrating success and keeping them engaged…
EBOOK Top Tips for Engaging and Motivating Agents The keys to agent retention? Celebrating success and keeping them engaged and…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT