Creating a Culture of Continuous Learning
Are you maximizing the potential of continuous learning in your contact center? Find out in this article! We’ll explore the…
Are you maximizing the potential of continuous learning in your contact center? Find out in this article! We’ll explore the…
EBOOK Building a Culture of Happiness in Your Contact Center Learn the keys to fostering and maintaining a positive, productive…
Teamwork, sharing knowledge and best practices feed company culture. According to a white paper from the UNC Kenan-Flagler Business School,…
Webinar Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience While we all navigate an ever-changing…
In successful organizations, there is a candor imperative. We expect uncompromising honesty from our team members, and, in theory, we…
An atmosphere of optimism in the workplace encourages employee growth and increased performance. But a negative, hyper-competitive environment can stunt…
More than four years after the global shutdown caused by the COVID-19 pandemic, it would be reasonable to think the…
In a Deloitte survey, contact center leaders named customer experience (CX) and cost control as the top strategic priorities. These…
Vinted Improved Team Satisfaction With Visibility and Enhanced Communication Vinted is a platform dedicated to facilitating the buying, selling, and…
Customer Experience What is Customer Experience? Customer experience (CX) is defined as the interactions and experiences a customer has with…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT