The Future of Customer Service: A Shift to Digital Contact Center
Contact centers and customer service teams remain essential touchpoints for better customer engagement. Over the last decade, companies have understood…
Contact centers and customer service teams remain essential touchpoints for better customer engagement. Over the last decade, companies have understood…
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or…
Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across…
Think about the last time you reached out to a contact center for one of the services or products that…
March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. On this day,…
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable…
While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe…
In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal…
Ask people to name three companies known for their customer-centric approach to business, and there’s a good chance some common…
There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick…
WEBINAR
Are you ready for AI?
Wednesday, April 17, 2024 at 11:00 AM EDT