How to Measure Contact Center Agent Productivity and Five Ways to Boost It
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of…
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of…
As a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “quiet quitting”…
Call Center Productivity Book a personalized demo with a Playvox expert What Is Productivity In A Call Center? Call center…
Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s…
Let’s confess — we’ve all nodded off during on-demand remote training sessions. The recorded talking-head, one-to-many format is a surefire…
Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their…
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. They’re…
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and…
New customers, partnerships, products, leadership, and industry recognition drive company growth SUNNYVALE, Calif., March 23, 2023 — Playvox, the leading…
From WFM to WEM: How to Enable Better Service with Aarde Cosseboom EPISODE 4 Vanessa Gates 00:13Hey everyone, welcome back…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT