The QM Success Blueprint Ebook Variant 1
Free eBook The QM Success Blueprint: Improve & Monitor Your Contact Center Agents Quality Assurance Managers play one of the…
Free eBook The QM Success Blueprint: Improve & Monitor Your Contact Center Agents Quality Assurance Managers play one of the…
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth….
FREE EBOOK Cracking the Code: How to Identify and Address Agent Disengagement Agent engagement is built on agents’ well-being, development,…
When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can…
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of…
As a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “quiet quitting”…
Call Center Productivity Book a personalized demo with a Playvox expert What Is Productivity In A Call Center? Call center…
Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s…
Let’s confess — we’ve all nodded off during on-demand remote training sessions. The recorded talking-head, one-to-many format is a surefire…
Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their…
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Wednesday, April 17, 2024 at 11:00 AM EDT